Payment and Refund Policy

Payment Methods for all Courses

Payment is due in full at time of registration unless otherwise stated.

The preferred payment is through our website using PayPal at the time of registration. If paying by check or money order, please contact us to setup your payment.

If paying by check or money order, please mail these to 911 Training Concepts, LLC PO Box 682005, San Antonio, Texas 78268-2005. A $25 service charge will be assessed for all returned checks.

For organizations setting up a billing account, the terms of our billing is net 30 days from the invoice date.

Initial and Refresher EMS Courses

A partial payment, half of the total tuition, is required at the time of registration to guarantee a student's spot in the course.

The remainder of the tuition is due at or before the first class meeting.

EMT-Basic Course, Emergency Care Attendant, and EMS Instructor Courses:

Drop before first class meeting, all tuition refunded minus $300.
Drop after first class meeting begins, no tuition refunded.

No contact made prior to the start of the first class meeting, all tuition paid is forfeited.

This does not include possible amounts for textbooks and course materials issued. These will be added at an additional cost.

Once a drop or refund request is made in writing then you are considered removed from the course and your slot will be redistributed to additional participants.

EMT-Basic and Paramedic Refresher Courses:

Drop before first class, all tuition refunded minus $100.
Drop after first class begins, no refund.

This does not include possible amounts for textbooks and course materials issued. These will be added at an additional cost.

FP-C Review Courses

Payment is due in full at time of registration.

Drop before class, all tuition refunded minus $25.
Drop after first class begins, no refund.

Online Courses-Self Paced

Payment is due in full at time of registration.

Once user name and password are issued, there will be no refund.

EMS Continuing Education Courses

Payment is due in full at time of registration.

Drop before class, all tuition refunded minus 30% plus cost of any textbooks/materials issued.
Drop after first class begins, no refund.

BLS, ACLS, PALS, PEPP, and NRP Courses

Payment is due in full at time of registration.

Drop before class, all tuition refunded minus 30% plus cost of any textbooks/materials issued.
Drop after first class begins, no refund.

All Other Courses Not Listed

Payment is due in full at time of registration.

Drop before class, all tuition refunded minus 30% plus cost of any textbooks/materials issued.
Drop after first class begins, no refund.

Courses Provided Under Course Confirmation Letter

When organizations are issued an account under net 30 day terms. The organization representative agrees to course dates, times, and fees by signing a course confirmation letter. The terms of charges are as follows:

In the event we receive less than five days notice of cancellation, you will be charged 50% the course amount. This amount will be credited to the class when re-scheduled. We know that changes are sometimes necessary. Let us help when they arise.

Have questions? Contact us for more information.

Click here to request information using our online form.

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